Return & Refund Policy

Effective Date: August 25, 2026

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

Returns

Customers may request a return within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item should be returned with its original packaging, accessories, tags, and included materials where applicable.

• The item must not show signs of use, damage, alteration, or wear caused by the customer.

• Proof of purchase or the original order information may be required.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or damaged items caused by the customer

• Items missing original accessories or packaging when those are required for resale

• Personalized or customized products, unless they arrive defective or damaged

• Items specifically identified as final sale

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• A description of the problem

• Clear photographs of the item and packaging, if applicable

We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.

Return Shipping

Unless the item is defective, damaged during delivery, or incorrectly shipped, the customer is generally responsible for return shipping costs.

For approved returns caused by an error on our part or a defective item, we may provide return-shipping instructions or otherwise cover the applicable return shipping cost.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where applicable law requires otherwise.

Return Address

Approved returns should be sent to:

Zlani Store
13935 Grafton Bridge Ln
Houston, TX 77047
United States

Important: Please contact us and receive return instructions before sending any product to the return address. Unauthorized returns may cause delays in processing.

Contact

For return or refund questions, please contact us through the contact information provided on our store.

We reserve the right to refuse returns that do not meet the requirements of this policy, subject to applicable consumer protection laws.